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AutoBook 24/7 Online Booking Platform

AutoBook is an automated self-service appointment scheduling engine built specifically for auto repair workshops, tire service centers, detailing studios, and vehicle inspection stations.

šŸ”‘ Key Capabilitiesā€‹

  1. Intelligent Lift & Post Allocation

    • Automatically checks lift availability, technician specializations, and bay equipment.
    • Prevents double bookings and optimizes workshop floor throughput.

  2. Vehicle & Service Intelligence

    • Registration plate & VIN input with automatic vehicle model recognition.
    • Dynamic service duration estimation based on vehicle type (e.g. standard oil change vs. complex 4WD suspension overhaul).

  3. Client Self-Service & Notifications

    • 24/7 self-service scheduling without phone queue delays.
    • Instant SMS & email confirmation with calendar .ics invite attachments.
    • 2-hour and 24-hour reminder SMS dispatch to reduce no-shows.

  4. Embeddable Widget & Whitelabel Portals

    • Seamless iframe or web-component embed for existing websites.
    • Standalone branded subdomain (e.g. booking.your-service.ee).

šŸ“ Architecture Flowā€‹

sequenceDiagram
    autonumber
    actor Client as Vehicle Owner
    participant Web as AutoBook Widget
    participant Engine as Scheduling Engine
    participant CRM as Osmyka CRM
    participant SMS as SMS Gateway

    Client->>Web: Select Service & Vehicle Data
    Web->>Engine: Query Open Slots & Bay Availability
    Engine-->>Web: Return Available Time Windows
    Client->>Web: Choose Time & Submit Contact
    Web->>Engine: Reserve Slot & Create Pending Record
    Engine->>CRM: Sync Work Order to Workshop Board
    Engine->>SMS: Dispatch Confirmation SMS to Client
    SMS-->>Client: "Booking Confirmed: Today at 14:00"

āš™ļø Configuration & Customizationā€‹

AutoBook supports full parametric customization through the administrative panel:

{
  "workshopId": "ws-tallinn-01",
  "operatingHours": {
    "monday_friday": "08:00-19:00",
    "saturday": "09:00-16:00",
    "sunday": "closed"
  },
  "lifts": [
    { "id": "lift-1", "type": "two_post", "maxWeightKg": 3500 },
    { "id": "lift-2", "type": "four_post_alignment", "maxWeightKg": 5000 },
    { "id": "bay-3", "type": "diagnostics_station", "maxWeightKg": 4000 }
  ],
  "leadTimeMinutes": 30,
  "slotIntervalMinutes": 15,
  "reminderLeadHours": 24
}

šŸ“ˆ Business Impactā€‹

  • +35% increase in off-hours customer bookings (evening & weekend requests).
  • -80% reduction in phone calls spent manually writing down car registration numbers and finding time slots.
  • -92% reduction in missed appointments through automated two-way SMS reminders.